FAQ

The questions that come up most often. If you're stuck on something not covered here, the docs are organised by topic in the sidebar; start with Getting started or jump to the relevant section.

Pricing and billing

Why is pricing flat per account instead of per-seat?

Per-seat pricing punishes small teams for adding members. Frostbyte is built for groups of 2 to 10 developers, so a flat per-account model means you can add a junior dev or a designer without your bill jumping.

Are there any hidden fees or per-call AI charges?

No. AI usage is included through your monthly credit pool, so there's no separate per-call fee or surprise usage bill. Individual actions use credits based on the model and the amount of text processed, and Frostbyte shows a typical estimate before each action. See Billing & credits for pool sizes and reset dates.

What happens if I downgrade and I'm over the new tier's limits?

You keep the higher tier's limits until the end of your current billing cycle, then drop to the new tier. If you're over-cap after that, Frostbyte doesn't auto-remove members or projects. Your existing data stays intact, but new creations are blocked until you fit under the cap or upgrade back. See Billing & credits.

How do I cancel?

From account settings → Billing → Manage subscription, then cancel from Stripe's hosted portal. Cancellation takes effect at the end of your billing cycle.

Data and export

Can I export everything?

Tasks export via CSV import and export. The PDF export gives a visual board snapshot. There's no full-account JSON dump in v1; if you need one for compliance reasons (GDPR right of access, for example), email support and we'll generate it manually.

Can I delete my account?

Yes. From account settings, click Delete account. Frostbyte permanently removes your user record, your projects (if you're the sole owner), and your project memberships. Activity entries you authored on shared projects are anonymised to "Deleted user".

There's no undo. Export to CSV first if you want a backup.

What happens to projects I'm a member of (not the owner) when I delete?

You're removed as a member and the project continues with the remaining members. Your task assignments become unassigned.

Agents and integrations

Are MCP and the plugin included on Free?

No. MCP and the plugin are Indie features. Free accounts can still plan a project, use the AI actions, and host a Feedback Portal in bugs-only mode; agent token generation and MCP calls require Indie or higher. See Plans and limits.

Will using MCP burn my AI credits?

No. MCP is plain database access; no LLM runs on Frostbyte's side. AI credits only apply to explicit AI actions like the release notes generator and convert-to-task. See AI overview.

Can my agent see other users' data?

No. Agents authenticate as you, via your bearer token, and see exactly what you can see in the UI: your projects only.

Email notifications

What emails will Frostbyte send me?

Lifecycle activation (welcome, first-project nudge, return-to-product), email verification at signup, billing alerts (payment failures, trial ending), and invite notifications when you're added to a project. That's it. Frostbyte doesn't send marketing newsletters.

You can unsubscribe from lifecycle emails via the link at the bottom of any of them. Billing and verification emails can't be unsubscribed, because the account needs them to function.

Signals

What's the difference between Signals and the Feedback Portal?

The Feedback Portal is the public portal users submit through. Signals is where everything you might act on gets reviewed: Portal submissions plus anything you capture yourself. Each signal gets an explicit decision: create a task, link it to existing work, save it for later, or dismiss it. See Signals.

Is there a limit on how many signals I can hold?

Free projects hold up to 20 pending signals at a time, and accepting or dismissing one frees a slot immediately. Submissions arriving through your public Feedback Portal are always accepted regardless of plan; the cap applies only to signals you capture manually. Indie and above are unlimited.

Feedback Portal

Which plans include community voting?

Indie, Studio, and Enterprise include community voting on public feature submissions. Free keeps the same Feedback Portal and the same Signals review in bugs-only mode, so it has no feature submissions to vote on.

Votes are one input, not an automatic priority score. The Public roadmap stays controlled by the project team.

Can I customise the Feedback Portal?

Indie and above get a Frostbyte-hosted subdomain for the Feedback Portal and Public roadmap; Studio can also connect a custom domain. See Feedback Portal domains.

Studio can embed the feedback widget on their own site, themed to match it (light or dark, your accent colour), and remove Frostbyte branding from the public portal. Custom colours and your own logo on the portal itself are still planned.

Anything else

For anything not covered here, check the relevant sidebar section, or reach out via the contact page. If a question keeps coming up that isn't here, we'll add it.