Overview
What the Feedback Hub is, which tiers can use which parts, and when to use it vs the simpler Public bug reporter.
The Feedback Hub is a public portal for your project. Users submit bug reports, feature requests, and general feedback. Submissions land in a moderation queue inside Frostbyte. Accepted ones convert directly into tasks, so user-reported work flows into your release plan without a copy-paste round trip.
Two surfaces, one decision
Frostbyte has two ways to collect inbound feedback:
- Public bug reporter (every tier), a single-purpose link for bug reports. Light-touch and designed for quick volume.
- Feedback Hub (Indie and above), a full portal with bug, feature, and general-feedback submission types, plus an optional Public roadmap.
If you only need bug reports, the Public bug reporter is enough. If you want feature requests and a way to show users what's coming next, the full Hub is the right call.
What submitters see
When you enable the hub, Frostbyte provisions a *.getfrostbyte.dev URL for your project automatically. Share that link however you like. Studio projects can also use a branded custom domain. See Feedback Hub domains.
No auth is required. Anyone with the link can submit.
The portal shows three submission options (or fewer, depending on your settings):
- Report a bug, title, description, steps to reproduce, severity.
- Request a feature, title, description, why it matters.
- General feedback, open-ended.
Optionally, the Public roadmap tab shows what's planned, in progress, and shipped.
What you see
Inside Frostbyte, the Feedback Hub view shows:
- Settings, toggle the hub on/off, copy the share link, configure which submission types are open, toggle the public roadmap, set auto-attach-to-active-release.
- Moderation queue, pending submissions across all types, sorted newest first.
Each submission has accept, decline, and convert-to-task actions. See Moderation workflow.
Tier matrix
| Feature | Free | Indie | Studio | Enterprise |
|---|---|---|---|---|
| Public bug reporter | ✓ | ✓ | ✓ | ✓ |
| User feedback + requests | ✗ | ✓ | ✓ | ✓ |
| Public roadmap | ✗ | ✓ | ✓ | ✓ |
| Frostbyte subdomain | ✗ | ✓ | ✓ | ✓ |
| Custom domain | ✗ | ✗ | ✓ | ✓ |
| Custom branding | ✗ | ✗ | ✓* | ✓ |
| Embedded widgets | ✗ | ✗ | ✓* | ✓ |
*Coming soon.
Free still gets the Public bug reporter. Full Hub access starts at Indie.
Real-time
New submissions push to your moderation queue over WebSockets. If you have the queue open and a user submits, it appears at the top within ~100ms. See Activity feed for the wider real-time picture.
What's next
- Set up the hub: Feedback hub setup.
- Brand the public URL: Feedback Hub domains.
- The lighter alternative: Public bug reporter.
- Day-to-day moderation: Moderation workflow.
- Surface what's planned to users: Public roadmap.